Clear and transparent information about cancellations, refunds and applicable conditions.
The Company is committed to serve its members with an aim to achieve its organizational goal and for the welfare of its members, the Company has formulated the refund policy. For hotel rooms booked under the Vacation purchase agreement, the right to cancel your hotel room booking, applicable cancellation charge and no-show charge are set out in the terms and conditions applicable to that specific hotel offer. The members will be at liberty to raise any issue of dissatisfaction, if any, within 07 days of availing first holiday. A proper inquiry of the dissatisfaction request as raised by the member will be made and if found satisfactory, the refund will be initiated within 45 days subject to deduction of administrative charges, ASF and GST however the applicable cancellation policy of the concerned hotel and no-show charge will be shown on your booking confirmation and the members shall adhere with the concerned hotel terms and conditions. It is pertinent to note that this Refund policy is applicable towards the benefits availed pursuant to the Vacation Purchase Agreement, subject to the aforesaid, however the same is not applicable for the consideration paid to the Company towards the Membership fees and the members are directed to adhere with the stated terms and conditions of the Vacation Purchase agreement.
This Refund Policy explains the general framework applicable to eligible bookings, holiday packages, membership-related transactions and other services offered by the company.
If you have questions regarding a cancellation or refund, please contact our customer support team with your booking or transaction details.